We offer free shipping Canada-wide.
We want our customers to love their experience with Nirvana products. If in the first month you conclude your purchase is not a good fit or that you would prefer a different product instead, we welcome you to request a return by emailing firstname.lastname@example.org so you can auto-generate your return label.
We cannot accept your return without the plastic case. This is for few reasons. We need the plastic casing so that the blanket gets from your home to our distribution safely.
Return Labels (Important):
You can generate your own Return Label contacting Nirvana Support. However, the return shipping fee in which this return label was produced will be deducted on your total amount when you first purchased our product.
A refund will be applied to the payment method initially used for the purchase, in the merchandise amount only after we have received and processed your returned product. Returns must be received within 60 days of the purchase date so that a refund can be processed.
Q: When will I receive my refund?
A: All refunds for returned blankets are processed from the day it was returned back to us. Please allow us 25-30 business days to process the refund. Refunds issued will be on the same card or method that you used for your original purchase and will take up to 25-30 business days for it to be refunded. Processing times may vary, depending on your specific card issuer’s policies. We strive to process returns and refunds as quickly as possible and guarantee a full refund on applicable returns within 60 days.
Q: What if there was a damage on my blanket that I didn’t know about? (It only appeared after few days of using, a week, 2 weeks, etc…)
A: We ensure all of our blankets are being checked before it gets shipped. You are solely responsible on checking the blanket upon receiving it. We are not responsible if the product was given as a gift and you found a damage on it. Please check it on the day when it was received and delivered. Return reimbursements will be voided if for any reason the blanket has been damaged or washed in washing machine. We only accept returns on weighted blankets that have not been washed, torn, ripped, stained, etc.
30 DAYS MONEY BACK GUARANTEE:
We offer 30 days money back guarantee. It will start from the day your blanket was shipped. This will be voided once you have used up the 30 day trial and there will be no exemptions on this unless it was communicated to us in advance. If you have questions, please email us at email@example.com
ON SITE RETURN/DROP OFF:
We don’t accept returns in our location. We only accept returns via shipping regardless where your location is. That’s why we generate a return label for you to be able to send us back the product. We strictly prohibit in visiting our said location due to privacy and security reasons.
NOTE: We can only accept returns for purchases made on our website, if it was bought at a store or from an unauthorized website we cannot accept it as a return. If you need to return or exchange it based on color, size, or other preference, please contact the store from which it was purchased. We only accept returns from within Canada and the United States.
We currently do not have a warranty on Nirvana Products outside of the return policy window, but check out our FAQ’s with information on how to best use and upkeep your Nirvana items.
Return reimbursements will be voided if for any reason the blanket has been damaged or washed in washing machine. We only accept returns on weighted blankets that have not been washed, torn, ripped, stained, etc. Nirvana reserves the right to apply a 20% fee to blankets that are returned in poor condition.
This policy is subject to change, without notice, at any time.
We understand at some point you have changed your mind when purchasing our product. However we can only provide you an ample time within 24 hours to cancel the order. Reason is because our production team is working double time to prepare, pack and do quality check on your blanket before it gets shipped.
Coupon codes may not be used in conjunction with others.